Building a staff team for a FiveM server
Use a small ladder of ranks (trial support, support, moderator, admin, head admin, owner), give each exactly the permissions it needs in txAdmin and ACE, recruit through applications and a trial period, train with written guidelines, cover your peak hours and time zones, log every action and review decisions regularly. Mistakes are handled privately and consistently.
Staff make or break a roleplay server. Players forgive bugs; they do not forgive unfair moderation. A clear structure — who can do what, how decisions are reviewed, how new staff learn — keeps the team consistent as it grows from three friends to thirty people.
#A rank ladder
| Rank | Does | Can |
|---|---|---|
| Trial support | Answers tickets, learns | Message, spectate |
| Support | Tickets and minor reports | Warn, kick, teleport to help |
| Moderator | Reports and rule breaks | Ban (temporary), freeze |
| Admin | Escalations, events | Longer bans, vehicles, announcements |
| Head admin | Staff management | Server control, staff reviews |
| Owner | Direction, money, infrastructure | Everything |
Map ranks to txAdmin permission sets and ACE groups — see txAdmin permissions and ACE permissions.
#Recruiting and training
- Applications with scenario questions (“A player reports RDM; what do you do?”).
- A two to four week trial with a mentor.
- A staff handbook: rules interpretation, punishment ladder, ticket etiquette.
- Regular short staff meetings to align on recent cases.
#Coverage
Look at your player graph and make sure someone is on duty at every busy hour. A server that is well moderated in the evening and lawless at 2 am loses its night players first.
#Accountability
- txAdmin logs every action with the admin’s name.
- Ban reasons cite a rule number and include evidence.
- Appeals are handled by someone other than the original staff member.
- Staff who break rules face the same process, privately.
Rules and the punishment ladder: rules template.
Questions
How many staff does a FiveM server need?
What ranks should a FiveM staff team have?
Should staff share an admin account?
How do I handle staff abuse?
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